Cathy Sundvall currently serves as a Practice Enhancement Consult and Incognito Appliance System Clinical Trainer. Ms. Sundvall worked for more than 20 years as a Clinical Supervisor and New Patient Coordinator for Dr. John R. "Bob" Smith in Orlando, Florida. Ms. Sundvall has combined her practice management and clinical expertise to coach orthodontic staff in the areas of clinical efficiency, new patient process, customer service, and team performance.